RescueLink is the operations platform for modern EMS — computer‑aided dispatch, real‑time fleet tracking, NEMSIS 3.5 ePCR, and revenue cycle, all on one stack. Built for crews that can't afford to tab between tools when seconds matter.
Every module is built on the same data model, so a unit dispatched at 07:12 becomes a billed run at 09:04 without a single export or CSV in between.
Priority‑based call routing, closest‑unit recommendations, address validation, and 1‑click dispatch. Works with your 9‑1‑1 PSAP or stands alone for IFT.
Gold‑certified electronic patient care reports with offline capture, voice‑to‑text narrative, picklist auto‑complete, and lock‑on‑signature workflows.
Sub‑second GPS pings, historic breadcrumbs, geofenced post assignments, and hospital proximity alerts. Hardware‑agnostic — bring your own modem.
From charge capture to 837P submission. Insurance discovery, prior‑auth tracking, denial management, and ERA posting — tuned for EMS fee schedules.
Recurring shift patterns (7‑on / 7‑off, Kelly, 24/48), certification tracking, shift trades with supervisor approval, and payroll‑ready exports.
Response time compliance, chute‑to‑wheels, refusal rates, RVU trending, and payer mix. Custom dashboards per role — from medic to medical director.
One‑tap destination selection, bed board visibility, pre‑arrival notifications via HL7, and CC'd patient summaries to receiving physicians.
Digital rig checks at shift start, expiring med alerts, narcotic chain of custody with PIN + signature, and maintenance ticketing.
Randomized chart sampling, medical director review queues, protocol deviation flags, and continuing education credit tracking.
No middleware, no nightly syncs, no duplicate patient records. Your dispatcher, medic, biller, and director are all looking at the same run — from different angles.
Recommended units ranked by proximity, crew certification, and shift remaining. Auto‑assign or let your dispatcher drag‑and‑drop. The whole screen re‑flows when a priority‑1 drops.
Whether you're running a 2‑rig non‑emergent fleet or a county‑wide 9‑1‑1 system, RescueLink scales to the operation — not the other way around.
Priority dispatch, ProQA integration, real‑time field supervision, and full NEMSIS reporting to state repository.
Recurring trip contracts, PCS tracking, Medicaid MCO billing, and facility portals for care coordinators.
Unified incident command, NFIRS ↔ NEMSIS crosswalks, and apparatus tracking alongside ambulances.
IFT coordination, discharge routing, bed‑board visibility, and direct HL7 integration with your EHR.
Bidirectional HL7, FHIR R4, and clean REST APIs. We don't charge extra to talk to your hospital, your state, or your billing partner.
Can't find your answer? Our implementation team is made up of former medics and RCM specialists — just ask.
For a standard single‑fleet operation (up to ~25 units), go‑live is 6–8 weeks. That includes data migration from your legacy ePCR, crew training, NEMSIS state testing, and payer enrollment. Multi‑region deployments take longer — we'll give you a real timeline, not a sales one.
No. You own every byte. Full export is available 24/7 from the admin console in NEMSIS XML, CSV, or JSON. If you ever leave, we'll hand you a clean dump and sign a data destruction attestation within 30 days.
Per‑unit monthly pricing with no line‑item fees for modules, users, or integrations. Billing RCM is available as a percentage of collections or as a flat per‑transport fee — your choice. We'll send a real quote after a 30‑minute discovery call, not after four rounds of "enterprise sales."
Yes. The mobile apps (iOS + Android) capture full PCRs offline, queue vitals and signatures locally, and sync automatically when cellular returns. We design for rural and interstate transport from day one.
HITRUST‑ready infrastructure, SOC 2 Type II in progress, AES‑256 at rest, TLS 1.3 in transit, SSO/SAML, role‑based access down to the field level, and signed BAAs with every covered entity. Our security posture is available under NDA.
Yes — we've done it. Historical PCRs, patient records, insurance files, and billing A/R all come over. We map your custom fields to NEMSIS 3.5 and preserve audit trails. Expect a shadow period where both systems run in parallel for the first pay period.
Book a 30-minute demo. We'll use your real data to show you your response times, your billing gaps, and your chart completion rate — live.